How to Effectively Communicate With Your IT Department

February, 15 2017
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Do you Have Effective Communication With Your IT Department?

Effective Communication

Effective communication is an interpersonal skill that is extremely important and  actively learning how to improve communication within an office is an important area of focus for teams.

Communication is a two-way street, and thus improving communication deals with both sending and receiving information. Learning how to better communicate can have many benefits like improved efficiency and productivity.

Here are a few simple ways to improve communications in general. After that, the post will cover more specific examples when communicating with the IT department.

Empathy

Being able to see things from another’s point of view is an effective way to improve communications. Naturally, one will be biased to their own point of view. Viewing situations from another person's perspective can help you understand how to effectively communicate with them, from using their language to the structure of your communications.

An example would be cross department education, which  is covered below. 

Positivity

Being positive and encouraging to people is a great way to start communications. When we are rewarded, our brains release some dopamine, which is also known as the feel good chemical. Any information you present after some praise will be received in a more positive way than without it.

Below, we cover 2 ways you can better communicate with your IT Department.

Cross Department Education

The IT department is becoming more and more important within organizations, especially in organizations that are tech focused. While the tech department is well versed in their language and processes, their knowledge of other departments can be limited.

Going over basic business processes and systems with the IT department can give them a more rounded view of your organization and help them communicate more effectively.

When communicating with the IT department it is important to understand vocabulary, systems, and processes that they use. Other departments can be more philosophical or metaphorical when giving examples of how to problem solve, while the IT department can tend to be more literal.

That is why you must learn their language. Knowing the terms they use will help you communicate in a more streamlined fashion. Now that you know the right vocabulary and understand how the IT team goes about solving problems, you must be able to provide specific situational examples.

Situational Examples

Being able to provide precise information to the IT department is key in improving productivity.

The way you describe a problem can be altered so that it effectively communicates what the next steps need to be.

For example, saying something along the lines of “The screen doesn't open when I’m on my phone” is not as effective as saying, “The contact form does not appear on my iPhone 6 when I am using the Chrome browser.”

The second sentence provides the right amount of situational information for the IT department to begin to investigate the problem rather than start asking you questions about what phone you use, or browser you are on.

Providing specific case examples will allow the IT team to test specific features on specific platforms, which can help increase the efficiency of their testing.. Providing as much specific information is key to success.

Overall, there are many ways to improve efficiency and productivity at work. Improving interdepartmental communication is definitely one of the most direct to improving overall business.

Naturally, a company with various departments will have communication inefficiencies, and thus making sure everyone is on the same level is key to becoming a better organization.

 

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